1. Eligibility for Returns and Exchanges:
Issues: Please carefully inspect your order upon delivery. If you find the item to be defective, damaged, or incorrect, kindly notify us immediately. We are committed to resolving any issues promptly and satisfactorily.
Defective or Damaged Items: Should you receive a defective or damaged item, please notify us within 7 days of receiving your order to begin the return process. We will furnish you with a return label and detailed instructions for returning the item.
Incorrect Item Received: In the event of receiving an incorrect item, please inform us within 7 days of delivery to initiate the return process.
2. Return Process:
Approval Required: Prior approval is necessary before initiating a return. Returns initiated without prior approval will not be accepted.
Return Authorization: Once your return is approved, you will receive a return authorization number along with instructions for the return process.
Return Shipping: Unless the item is defective, damaged, or incorrect, you are responsible for the return shipping costs. We recommend using a trackable shipping method and insuring the package for its full value.
3. Refund Process:
Refund Eligibility:
Refunds will be issued in the original form of payment for eligible returns. Please note that shipping and handling charges are non-refundable.
Processing Time: Refunds will be processed within 7-10 business days upon receipt of the returned item.
4. Exclusions:
Custom Orders: Custom orders are not eligible for returns, exchanges, or cancellation.
Final Sale Items or Promotions: Items labeled as “Sale” or included in promotions are not eligible for returns or exchanges.
5. Contact Us: Should you have any questions or concerns regarding our return policy, please don’t hesitate to reach out to us at sales@yanyka.com
6. Changes to Policy:
We reserve the right to update or modify our return policy at any time without prior notice. Please refer to our website for the latest version of our return policy.
By making a purchase from Yanyka, you agree to comply with the terms and conditions outlined in our return policy.